Logistics Policy
1. Delivery Range
Our delivery range covers the United States, Canada, Mexico, Taiwan, Singapore, Australia, Japan and other countries.
2. Delivery Method
Our company provides a variety of delivery methods such as express delivery and logistics. The specific delivery method varies according to the product type and region.
3. Shipping Fee
All customers who purchase products from our company can enjoy free shipping service, and customers do not need to pay shipping fees.
4. Delivery Time
The delivery time varies according to product type, region and delivery method.
The delivery time in Taiwan and Japan is 3 to 5 working days, in Singapore and Australia it is about 7 to 10 working days, and in North America it is 10-15 working days.
Please consult customer service for the specific delivery time.
5. Signing for the goods
After receiving the goods, please carefully check whether the goods are intact. If the product is damaged, please refuse to accept it and contact customer service.
- Return or exchange
If there is a quality problem with the product, you can return or exchange it according to the following process:
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- Contact customer service and explain the situation.
- Send the product back to our company.
- After the company receives the products, a test will be conducted.
- If the test result indicates a quality problem, our company will replace it or refund you free of charge.
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7.other
The company reserves the right of final interpretation of logistics policies.
Return of goods
Our orders are valid for 7 days from the date of receipt. If 7 days have passed since your purchase, unfortunately, in most cases, we cannot offer you a refund or exchange. All items are made to order, which means that when you place an order, we print and ship that item specifically for you. Due to the nature of these items, we will not accept returns or exchange requests for any reason, as our products are customized and printed on demand. However, our ultimate goal is to make you happy, so contact us at grntinacio@gmail.com if you have any questions and we will solve your problem.
To complete your return, we require a receipt or proof of purchase. An email confirmation is sufficient. In some cases, only partial refunds will be given (if applicable).
If you need to return an item, please contact us at xglenzy@gmail.com for the correct return address. And include the following information in the email (this is required): order number, video/ photo of the defective product, complete shipping address.
You will be responsible for paying your own return shipping costs.
Shipping costs for return orders are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
refund
Once your return is received and reviewed, we will notify you of approval or refusal of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method within a certain number of days.
Refund time
Our support team will review the photos /videos of the defective item you sent within 48 hours and, if your item qualifies, we will forward it to you at no additional cost. In the unlikely event that a replacement product cannot be shipped, we will refund the full cost of the eligible product (including shipping costs).
The refund processing time is 48 hours, and the actual time of refund arrival depends on your payment method and bank processing time. It will generally not exceed 14 working days. If you have not received your refund after this time, please contact us via our grntinacio@gmail.com support email and we will check the progress of the refund and tell you what to do.
Reasons for refund or exchange that always apply
- Product damage (non-human factors)
- Color or style of the wrong product
- The article was lost in transit
- Late or missing refunds
If you have not yet received your refund, check your bank account first. Then, contact your credit card company, it may take a while for your refund to be officially published. Then contact your bank. There is usually some processing time before a refund is issued. If you have done all of this and have not yet received your refund, please contact us at xglenzy@gmail.com.
communication
We only support replacement of defective or damaged items within 7 days of receipt. If you need a replacement, we require you to return the defective item first. So, please send an email to xglenzy@gmail.com in advance to communicate and get the correct return address.
